Client Services Policy
Our Client Services Policy is part of our identity and our “Professional Client Care Letter” provides clear details of our terms and conditions.
Our aim is to give you good service at all times, however if you have a complaint you are invited to let us know as soon as possible. Please contact our Clerk who will, in many cases, resolve the issue immediately. Where this is not possible the complaint will be passed onto our Head of Chambers to find an amicable outcome.
In accordance with our Client Services Policy, if you think we can help with your international tax and legal queries, please ask our clerk who can provide you with a clear proposal and quote for the project in question.
Our Lawyers abide by this Client Services Policy in England and Wales in accordance with the Bar Standard Board. The members of our chambers practising in England and Wales are practising barristers or Registered European Lawyers in transition to be transferred to the Bar regulated by the Bar Standard Board.
Please note that Spanish legal & tax services are provided by Spanish Abogados or Abogadas regulated in their entirety by the Ilustre Colegio de Abogados de Madrid. For more information on our legal & tax services provided in Spain, please visit our website at https://delcantochambers.es.
Our Professional Client Care Letter clearly states when our services are provided in England and Wales in accordance with the Bar Standard Board; or in Spain by the Ilustre Colegio de abogados de Madrid.
Our lawyers are qualified to provide tax advice, advisory services and advocacy on tax and legal matters in accordance with this Client Services Policy. Del Canto Chambers offers advice on Spanish tax and legal issues, intellectual property, media & entertainment and Arab law, to name a few. Please refer to our main web page for additional details on our services.
Fees and our Client Services Policy
The Professional Client Care Letter includes all our terms and conditions and outlines a clear fee structure. We offer either a “Fixed Fee” or “Hourly Fees”, depending on the terms agreed, in accordance with our Client Services Policy. Please note that, if applicable, we bill for VAT, disbursements, and other costs separately.
Please read the Bar Standards Board page to understand how barristers charge for their services.
- Fixed Fee Arrangements: For most projects we are happy to offer a clear scope of services and a fixed quote.
- Hourly Rate Arrangements: We keep track of how many hours of work we do, which then determines our fees.
- Conditional Fee Arrangements: In exceptional circumstances, we may be able to agree a conditional fee depending on the success of the case.
Del Canto Chambers’ team adheres to strict project management standards. However, the timescale required to successfully complete a project may vary, depending on:
- the clarity of instructions received
- the complexity of the matter
- the client’s availability, as well as that of the barrister and any relevant third parties
- the volume of documents to review
- the need for additional information or documents
- court waiting times and,
- the urgency of the matter.
In accordance with our Client Services Policy, clients have the right to cancel our agreement within 14 days of signing our Professional Client Care Letter without giving any reason. If there is not a clear agreement, or in the case of a dispute, we calculate our fees based on our hourly rates. Please note that we include detailed hourly rates in all our Professional Engagement Letters.
Feedback and Complaints Procedure
Del Canto Chambers offers a clear complaint policy procedure. If you are not happy with our services please contact our clerk who will get back to you and respond to your complaint within 24 hours. If the legal services you wish to complain about were provided in the UK, you can also contact the Legal Ombudsman through their website.
For more information on how Del Canto Chambers handle client’s complaints in the UK, please click here.
All our Barristers are regulated by the Bar Standard Board and hold an authorised practising certificate. You can find our Barristers records’ in https://www.barstandardsboard.org.uk/for-the-public/search-a-barristers-record/the-barristers-register.html.
Should you are concerned about any of our Barristers, you may also report to the Bar Standard Board: https://www.barstandardsboard.org.uk/for-the-public/reporting-concerns.html. if you would like to complain about how your case has been managed in Spain. please visit our website at https://delcantochambers.es. Please contact the Ilustre Colegio de Abogados in Madrid if you have any concerns for any of our Spanish Abogados or any Spanish cases.