Customer Services Policy

Our Customer Services Policy is part of our identity and our “Professional Client Care Letter” provides clear details of our terms and conditions.

Our aim is to give you a good service at all times, however if you have a complaint you are invited to let us know as soon as possible. Please contact our Clerk who will in many cases, resolve the issue immediately. Where this is not possible the complaint will be passed onto our Head of Chambers to find an amicable outcome.

Our lawyers

Our lawyers are qualified to offer tax advice. They abide by this Customer Services Policy in accordance with the rules of the Bar Council in England and the Ilustre Colegio de Abogados de Madrid. The members of our chambers practicing in England are barristers or Registered European Lawyers. In Spain, some of the services will be provided by abogados or abogadas.

Our Professional Client Care Letter clearly states whether our services are provided in Spain or in England. Please note that Spanish services are regulated in their entirety by the Ilustre Colegio de Abogados de Madrid.

Our Services

We provide advisory services and advocacy on tax and legal matters in accordance with this Customer Services Policy. Del Canto Chambers offers advice on Spanish tax and legal issues, intellectual property, media & entertainment and Arab law, to name a few. Please refer to our main web page for additional details on our services.

Instructing a Barrister

Our barristers are independent advocates and advisers. Barristers receive instructions from solicitors, in-house lawyers, international lawyers and other professionals. Some of our barristers also offer advice to the general public. Please refer to the Direct Access Portal if you would like to engage a barrister directly.

Our clerk will offer advice on the suitability, availability and expertise of individual members as well as on fees.

Fees and our Customer Services Policy

The Professional Client Care Letter includes all our terms and conditions and outlines a clear fee structure. We offer either a “Fixed Fee” or “Hourly Fees”, depending on the terms agreed, in accordance with our Customer Services Policy. Please note that, if applicable, we bill for VAT, disbursements, and other costs separately.

Please read the Bar Standards Board page to understand how barristers charge for their services.

  • Fixed Fee Arrangements: For most projects we are happy to offer a clear scope of services and a fixed quote.
  • Hourly Rate Arrangements: We keep track of how many hours of work we do, which then determines our fees.
  • Conditional Fee Arrangements: In exceptional circumstances, we may be able to agree a conditional fee depending on the success of the case.

Project Management

Del Canto Chambers’ team adheres to strict project management standards. However, the timescale required to successfully complete a project may vary, depending on:

  • the clarity of instruction
  • the complexity of the matter
  • the client’s availability, as well as that of the barrister and any relevant third parties
  • the volume of documents to review
  • the need for additional information or documents
  • court waiting times and,
  • the urgency of the matter.

In accordance with our Customer Services Policy, clients have the right to cancel our agreement within 14 days of signing our Professional Client Care Letter without giving any reason. If there is not a clear agreement, or in the case of a dispute, we calculate our fees based on our hourly rates. Please note that we include detailed hourly rates in all our Professional Engagement Letters.

Feedback and our Customer Services Policy

Del Canto Chambers offers a clear complaint policy procedure. If you are not happy with our services please contact our clerk who will get back to you.

Our services are regulated by the UK Bar Council and the Ilustre Colegio de Abogados de Madrid, as explained in our Professional Client Care Letter. 

Please contact the Ilustre Colegio de Abogados in Madrid if you have any concerns for any Spanish cases, or if you would like to complain about how your case has been managed. If the legal services you wish to complain about were provided in the UK, you can contact the Legal Ombudsman through their website.

Please visit the Barristers’ Register page on the Bar Standards Board here.

How can we help you?

Please contact us on +44 2070 430648 or Make An Online Enquiry.

We’ll come back to you in 24 hours.