Feedback & Complaints Procedure

• You can either write us a letter to our main business address in Spain below or write an email to our Clerk to Del Canto Chambers indicating the “Complaint Issue and the professional involved”. 
• For Address Purposes:

• Identity: Del Canto Chambers, S.L. 
• NIF: B87536389
• Postal Address: Calle Alcalá, 54 – 4º Izq. 28014, Madrid
• Identity: Del Canto Chambers Tax Legal SLP
• NIF: B09763400
• Postal Address: Carrer del Sindicat, 74, 07002 Palma de Mallorca
• Telephone: +34 910 800 884
• Data Protection Officer: Del Canto Chambers
  
  
• We keep documents and records relating to every aspect of the service we have provided. Our internal systems and case management software provides a real-time audit trail of actions and communications. We will ensure all documents and data relating to any complaint are kept confidential and only disclosed so far as is necessary for: 

• the investigation and resolution of the complaint.
• internal review for the purposes of improving our practice. 
• complying with requests from the Code of Conduct in the exercise of monitoring and, or auditing functions.
• The disclosure of internal documents relating to the handling of the complaint, such as the minutes of a meeting held to discuss a particular complaint to the Professional Bar Association for the further resolution or investigation of the complaint, is not a requirement.

• A record will be kept of each complaint, all steps taken in response to it and the outcome of the complaint, together with a copy of all correspondence, including electronic mail, and all other documents generated in response to the complaint. For further information, please click here: https://delcantochambers.com/customer-services-policy/. 
• If the response to your complaint is not satisfactory you may file a standard complaint form to ‘The Madrid Bar Association’ Colegio de Abogados de Madrid and download a copy of the complaint form. For further instructions, please check the complaints procedure in https://web.icam.es/en/the-public/complaint-procedures/ or contact the ‘Madrid Bar Association’ by:

• Personally, with the Registry of the Madrid Bar Association, located at C/ Serrano 11, planta baja, 28001 Madrid. 
• By post, addressed to the Professional Deontology Dept. of the Madrid Bar Association, C/ Serrano 11, planta baja, 28001 Madrid.
• By email, to the following address: deontologia@icam.es. 

Or file a standard complaint form to the Ilustre Colegio de Abogados de Baleares www.icaib.org 

and download a copy of the complaint form. For further instructions, please check the complaints procedure in https://www.icaib.org/ciudadanos/sugerencias/

or contact the ‘Baleares Bar Association’ by:

• Personally or by Post, with the Secretary Registry of the Association, located at La Rambla, 10 · 07003 Palma. (Illes Balears).
• By phone, (+34) 971 17 94 00
• By email, to the following address: secretaria@icaib.org.